Help for Doctors

1. Go to the login page and sign in with the email address on your account.
2. Forgot your password? Choose Forgot password, type your email, and press the button. We email you a link that works for a limited time.

Watch out: For your privacy, the page says “sent” whatever email you type — even one we don't have. The reset email only goes to the address stored on your account. If you changed practices or email providers, you may be typing a newer address than the one on file. Check spam/junk first, then contact support (see the bottom of any page) and we'll update your account email.

1. Log in and open My Account.
2. Choose your listing to open the edit page. Update your address, phone, website, description and badges.
3. State is required. Your public page, your CV page and your QR codes all use your state in their web address — without it they would not open.
4. Press Save. Changes appear on your public page within a short time.

You can upload a square logo and a portrait-style photo. Both work the same way:

1. On your listing edit page find the Logo or Photo box.
2. Drag a picture from your computer onto the dashed box — or click the box to open a window where you can browse your files.
3. A preview appears. Drag the picture to position it and use the Zoom slider to fit the frame.
4. Press Upload logo (or Upload photo). You'll see your new image on the page.

Tip: Use a JPG, PNG or WebP file up to 15 MB. PDFs and Word documents can't be used. If you pick the wrong kind of file, an orange message tells you exactly what to change.

A Standard listing is free and shows your practice details, but not your credentials or CV. A Preferred Listing adds the CV Builder (your credentials, education and publications) and makes them visible to visitors, top placement in search and state listings, a highlighted map marker, your phone number on your listing card, and a Preferred badge.

1. Open your listing (My Account → Edit) or My CV and press Upgrade to Preferred.
2. Choose a payment method — bank account (ACH) or credit/debit card. It opens PaySimple's secure payment page in a new tab.
3. Once we confirm your payment, your listing switches to Preferred and the CV Builder unlocks. You'll see the change the next time you open My CV.

Tip: You can compare Standard and Preferred side by side on the Join page.

The CV Builder is part of the Preferred Listing. If you have one, open My CV:

1. Find the section you want (for example Postgraduate Education & Certifications) and press + Add entry.
2. Type the course name and the sponsor or details.
3. Enter the year. This is the one field that must be right: it decides where the entry appears. Type four digits, like 2026.
4. Press Add Entry.

Watch out: If a required field is empty or the year isn't a real year, the field flashes orange and a box at the top explains what to fix and why. Nothing you typed is lost. Press Take the tour in that box if you'd like to be walked through it.

Every section is listed newest first — on your editing page and on your public CV. The order comes from the year on each entry, so a 2026 course always sits above a 2025 one, no matter which you typed first.

If an entry appears lower than you expect, open it and check its year. A missing or mistyped year is the usual reason.

1. On My CV, press Edit beside any entry to change it, or Delete this entry at the bottom of the edit page.
2. Prefer your existing Word résumé? Use Or import from a Word document (.docx) on My CV and choose a .docx file. It replaces your free-form CV text.

Your public CV page is at View public CV page (top of My CV). Visitors can also reach it from your listing and from your QR code.

• Can't add CV entries, or visitors can't see my credentials? Credentials and the CV Builder need a Preferred Listing. Everything you've already entered is saved and returns when you upgrade. My CV will show an Upgrade to Preferred button if you don't have one.
• My “view credentials” link shows “page not found”? Your listing probably has no state saved. Edit your listing, choose your state and save — or contact support.
• Upload box won't accept my file? Make sure it is a JPG, PNG or WebP under 15 MB.
• Still stuck? Email the support contacts at the bottom of any page and tell us what you were doing and what you saw.